Use of abusive words are neither common nor accepted in the service sector companies, IT, or any other for that matter, but in factories!! it is like a must and should requirement, it is so common that the people used to it have accepted them as normal...... The reasons are: in factories maintaining the labour is the biggest issue, they majorly consist of hardly literates, and the people who are accustomed to the harsh kind of lifestyles......
I remember an illustration in United Breweries (UBL), the HR is well educated and so cool, i could have never expected harsh words from him at all, when we were discussing regarding some issues related to education and projects, all of a sudden a person entered who is a labour at the factory, he was about to enter his office ,the HR just got up and shouted at him with harsh words, with slang ofcourse, he had so angry look on his face, hearing that the labour left the office, and all of a sudden the HR was cool again and smiling!, I did not understand at first later i came to know that the labour was drunk and he had no work there and intentions were mala-fide , and i kept observing such behaviours and realised that in those kind of situations harshness does help rather than any other kind of behaviour, majorly because of the reason that those labour force understand the tone behind the language and strictness behind the voice and they hardly listen to the words, if you speak in normal language they hardly reply and keep repeating the same most of the times!! another reason behind HR shouting at him was the female presence in their, he did not wanted those drinkers to misbehaviour or misconducts...... there are chances of where labour misbehave even outside the office, so it was treated at the Office itself......
Employees, even at the government sector, they are so accustomed to the slang language, if you are not strong enough to defeat them you will be the poppet tomorrow at their hands, you can not expect them to listen to you and neither they do their work nor they take you seriously, everything behind such language is just the "FEAR of Authority", no office will have any intention to abuse anybody, it's a kind of practices, trust me many try to avoid a lot but when it is a practice then it is a practice........
the same examples in Police department, gods, it's worst their......
I do not support that but i can not at the same time oppose ..... i do not know why, but it has great impact!!
So all I wanted to say is, never let it touch you and bother you,, because they will have no meaning there as well as no intentions behind those words, just consider them as the practice and try your best not to use them by yourself in future....... you can not change the system, some systems have nothing so strong so that we can break them to built any good, some good may happen many times and sometimes bad, but certain sectors can never be run by politeness and simplicity.........