Hi, I wanted to know if there is a formula to prepare a weekly roster for 50 agents for a 9-hour shift. The center has to be open 365 days. What is the standard weekly off figure?
Hi Aniket, I need 50 agents to log in every day for the entire month. Each agent would have 2 weeks off. I wanted to understand if there is a formula to calculate the total number of agents that are required and how to prepare the roster/calendar for them for a particular week.
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