Measuring Internal Customer Satisfaction

Is there an equivalent of NPS to evaluate Internal Customer Satisfaction of a company? What are the best practices/methods available to effectively measure this?

Hi TJ,
It seems to me this is a project related question; please correct me if I have got that wrong. If work related challenge, please elaborate ?
Ukmitra

Hi Ukmitra. This is for my workplace. With the current system being followed, the "Voice of Customer" is not reflected anywhere and the ratings are dependent on the number of employees in the department. There seem to be some similar gaps which I am trying to iron out, but so far my findings have not revealed particularly anything that would come up to the NPS level.

Is there any gold standard measurement for Internal Customer Satisfaction?

Dear TJ,

Thanks for the query and the clarification. It is always better to expand abbreviations. After searching the web I realized NPS stands for Net Promoter Score. I found some good articles on discussions about the pros and cons at

Net Promoter Score (NPS). Advantages and disadvantages

The IT Happiness Benchmark replaces internal NPS | IT-Happiness Benchmark

Customer experience smackdown: Customer Effort Score vs NPS vs satisfaction | MyCustomer

http://blogs.forrester.com/sam_stern...tions_answered

Finally, kindly study the article at <link no longer exists - removed> and http://www.utexas.edu/research/cswr/...um/cspaper.pdf regarding Internal Customer Measurements. More at https://www.google.co.uk/#q=internal...sfaction+index

We are still unclear about the nature of the industry you work in. More the information about the background to the query more precise will the responses that can be offered.

Hello Sir,
These articles were indeed very insightful. I work in a hospital industry and wanted to look at the happiness/satisfaction index of the staff in relation to other departments basically. For example, all departments are the customers of the HR department; so how satisfied are these customers with the HR department. Similarly with the other departments of the organization. Are there any such benchmarking indices / measurements we could adopt?