Lost Employee Certificates: How Should We Handle This Situation?

We appointed a few staff with a 2-year bond by taking their original education certificates. Now, while checking, we found that they are not available; they may be misplaced or lost.

Request for Advice

Please advise on how to handle this issue. Thank you.

Requesting you to inform the employees that their documents have been misplaced and collaborate with them to have them reissued. Certificates can be reissued by the authorities, provided that the employees provide a reason and wait until they receive them. This is a very serious concern, so please prioritize it as the first task on Monday.

The employees might be very anxious upon hearing this news. Please be prepared for their reactions. Have a conversation with a leader they trust the most in a one-on-one setting. Reassure them of the firm's support and offer any assistance they may need to recover the documents.