Training Dilemma: Should We Focus on Technical or Behavioral Skills in Telecom BPO?

Hi,

I am a Training Manager at a Telecom BPO. I may be of some assistance. Are you looking at planning only technical trainings or behavioral trainings too?

Regards,
Ken

Dear members,

I am working in a telecom MNC, and we are planning to establish a training school for our technical teams/departments. We already have expert in-house trainers who can provide excellent technical training, but we are seeking external trainers/companies who can set benchmarks and manage end-to-end training from pre-training assessment to post-training evaluation, including necessary documentation.

If anyone has experience with this model in any industry, I would appreciate it if he/she could share their valuable knowledge. You can also email me details at [Login to view].

Please assist me with any references you may have.

Regards,
NS

Any good trainers from RF, Networking, Routers, Switches, etc., who can conduct assessment and evaluation, and have good experience in training professionals.

We need RF, Routers, Switches, and GSM. Please email your training model used within the organization, including the evaluation and assessment model for trainees.

Thanks,
NS