The misbehavior can not be appreciated in any way. But we all know that what so ever are the products or services, agents are the backbone/foundation or the image builders of any Company. The Company is known among the public or its customers by its agents. So the matter is very delicate and to be handled carefully. In straight words, we can say that to loose a productive agent will be financial loss to the Company. So this is the matter of study. We have to find out the origin and the reasons of agent's misbehavior. Whether the agent has started misbehaving recently or misbehaving since the inception of his career in the Company as an agent. If he has started misbehaving recently, it means he might be facing some problems either at office or at home. If his misbehavior is the outcome of the problems at office, these could be easily resolved by you. If he is facing problems at home, be friendly towards him, try to know the problems and provide solutions to your best. Every problem has a solution, you have just to start thinking about the solution of the problem and not the problem.
The problem will be horrible when the agent will start misbehaving with the external public or customers. The day he will start misbehaving with the customers, he will start damaging the image or the goodwill of the company. As he is still a productive agent, it means he has not started misbehaving with the customers.
Thank you.
Gyanendra Dixit