Calculation Of Man Hours In Service Support Model

Hi Seniors,

I am working on a project which is not live yet. I have some data like the size of the team, number of tasks, and average time spent on each task. This is a simple calculation, but what I don't have is the work for which I don't know how to calculate man-hours, like sitting on the system and monitoring throughout the shift. There are 3 shifts per day in a 24x7 environment. Can anybody share the best practice to calculate the man-hours here? My main motto is to increase the size of the team, which I believe is less at this moment.

Dear Friend,

Three shifts a day clearly means an employee is subjected to work for eight hours a day in any of the shifts allotted, which is 40 hours a week in a five-day environment and 48 hours in the case of a six-day work environment. My concern is, what's the purpose of calculating man-hours; is it for paying them a salary or is it for productivity purposes.

Thank you.

Dear Rathi,

I second Unmesh. The calculations alone might help you create new positions. Please list the following:

1. Downtime for the task if the member is not present.
2. Time taken for the talent to be trained, both in the classroom and on-the-job, before being billable.
3. Bottlenecks and dependencies for each role.
4. Existing budget compared to the billable ratio.

Thank you.