Hello Seniors,
Require your urgent attention on one of issue in our organisation,one of our employee has used foul language with one of our reputed client.The client has written a mail stating it has badly affected the reputation of the employee.
The employee has accepted his mistake and given a written apology.He is very good performer and his termination wil cause losses in lakhs to company.
Kindly guide me what action can be taken against him ,other than termination so that the client is also satisfied.
Also if termination how do we go about the issue
Thanking You
Require your urgent attention on one of issue in our organisation,one of our employee has used foul language with one of our reputed client.The client has written a mail stating it has badly affected the reputation of the employee.
The employee has accepted his mistake and given a written apology.He is very good performer and his termination wil cause losses in lakhs to company.
Kindly guide me what action can be taken against him ,other than termination so that the client is also satisfied.
Also if termination how do we go about the issue
Thanking You