Respected Seniors and my dear fellow members
I would like to narrate an incident to you which created a dilemma for me as an HR professional .I believe just like me there may be several other HR professionals who have faced this too
Some time back I was working with an International BPO.As most of you must be knowing that BPOs hire freshers/college goers on a regular basis.The only criteria they should meet is they should have good communication skills and they should be able to sell concepts/products(as it was an outbound call centre).While recruiting junior level people I met one candidate whose communication skills were average but he was from a very needy family and needed the job badly .He told me during the Interview that he will do anything to improve on his communication skills
and will give his best .On the other hand I had one candidate whose communication skills were good and already had one offer in hand so he was trying to negotiate out on the salary part.The voice and accent trainer was more keen on recruiting the one with good communication skills for obvious reasons .But my inner self asked me to give a chance to the needy person with average skills .He not anly managed to polish his communication skills but he outperformed on the floor simply because he needed cash to support his family .
When now i look back at this incident I sometimes think did I do injustice to the person with good communication skills just because he had another offer in hand and was acting pricey ? Did I loose out on a good candidate?
I invite your suggestions /viewpoints/comments on yet another HR dilemma.
Thanks and Regards
Indrani Chakraborty
I would like to narrate an incident to you which created a dilemma for me as an HR professional .I believe just like me there may be several other HR professionals who have faced this too
Some time back I was working with an International BPO.As most of you must be knowing that BPOs hire freshers/college goers on a regular basis.The only criteria they should meet is they should have good communication skills and they should be able to sell concepts/products(as it was an outbound call centre).While recruiting junior level people I met one candidate whose communication skills were average but he was from a very needy family and needed the job badly .He told me during the Interview that he will do anything to improve on his communication skills
and will give his best .On the other hand I had one candidate whose communication skills were good and already had one offer in hand so he was trying to negotiate out on the salary part.The voice and accent trainer was more keen on recruiting the one with good communication skills for obvious reasons .But my inner self asked me to give a chance to the needy person with average skills .He not anly managed to polish his communication skills but he outperformed on the floor simply because he needed cash to support his family .
When now i look back at this incident I sometimes think did I do injustice to the person with good communication skills just because he had another offer in hand and was acting pricey ? Did I loose out on a good candidate?
I invite your suggestions /viewpoints/comments on yet another HR dilemma.
Thanks and Regards
Indrani Chakraborty