Struggle - Hard Copy of Offer Letter / joining Letter – cognizant -
Dear Seniors and Respected HR professionals,
I would like to understand your expert opinion / comment and guidance on how to go about following.
I worked in Cognizant Technology Solutions and left in 2008 and moved to another company. It was a normal resignation and exit. Now I am switching job from current company to a new employer in next few days.
However I have misplaced it seems the original hard copy of Cognizant Issued Offer Letter / joining Letter. The new employer requires the original offer letter as a mandatory document as part of HR verification for onboarding process coming Monday.
I have from last one week trying to reach Cognizant HR at Chennai. I spent three days almost dialing 100 times to their board number 044 4209 6000 and every time the operator transfers to their HR but nobody ever picks the phone. The direct number is not being made available to me. The call goes into a voice mail which is full and therefore no message can be left. After 3 days of trying I begged the operator to at least connect to someone to HR as my career is at stake. After much begging I was put on call to one HR person at Chennai.
First the guy (who refused to even say his name or email or call back direct number) said me that once relieved from services Cognizant does not issue any letters. I explained him the situation and begged for reconsideration. He asked me to write email on ******** at cognizant dot com and explain the situation. I confirmed with him whether this email is actively monitored and whether I will get a reply. He said yes but refused to give any further contact details.
I explained the whole situation and from last few days I am writing emails but nobody is replying. Now trying to call is not working as operator transfers call to HR which is never picked up.
I am just left amazed that with such a big and process oriented company with lot of great professionals; why this is happening? Its impossible to even reach HR and get a response. I wonder whether the human aspect of resource is totally being ignored or its just happening to me. I believe that Cognizant is a great company but it seems HR is out of reach.
I am attaching email extract of my sending emails to them for which no response has been received.
From:
Sent: *******
To: ******** at cognizant dot com
Subject: RE: URGENT Help needed Pls
Importance: High
Hello Sirs,
I have been trying to reach you via operator on the Cognizant Chennai number 044 4349 1000 and unfortunately I am not able to connect although the operator has been transferring the call to HR team multiple times. I do not have your direct extension number.
Pls see my request below and kindly assist at your earliest. I will be in a very difficult situation and have to produce the letter below coming Monday at new employer office.
Apologies for emailing again but I have no other way to reach via phone.
Anxiously awaiting your reply and help.
Thanks & Regards
****************
Contact details Mine
From: ******]
Sent: *******
To: ******** at cognizant dot com
Subject: FW: URGENT Help needed Pls
Importance: High
Hi Cognizant HR Team,
My apologies for writing another email on this at such short interval.
Your kind assistance is earnestly requested as my new job is at stake and a little expediency will definitely save the situation.
I do not have any direct HR desk number and was able to speak someone on last Friday after trying through operator innumerable times on Thursday and Friday. Hence writing through this email again.
Pls issue me a hardcopy of Offer/Joining Letter duly signed.
Again my sincerest apologies for the inconvenience and pressing for urgency.
Thanks & Regards
***********
Contact details Mine
From: ******
Sent: *******
To: ******** at cognizant dot com
Subject: URGENT Help needed Pls
Importance: High
Hi Cognizant HR Team,
I am Cognizant ex-employee and left cognizant on *******. Hope you are all doing well and fine. I need one help from Cognizant HR / your team please.
I don’t have the Original Cognizant Offer/Joining Letter (Issued to me When I joined in ******). My parents back at Kolkata were also not able to find the original Offer/appointment letter. It certainly seems misplaced by us. My Most humblest apologies for the same.
Pls issue me the hardcopy of Offer/Joining Letter duly signed.
The reason I am asking is I am joining new employer and one of the requirements as part of onboarding is to have the original letter produced on first day for HR verification. This is a mandatory requirement and hence my humble request and urgency.
I have the original Cognizant Release Letter with me. I am attaching the Cognizant Release Letter Scanned Copy for your ready reference. Additionally I do have ONLY the scanned copy of the Cognizant Offer/Joining Letter which I am attaching as well.
I again am absolutely sorry for the mistake and inconvenience caused.
I am also noting below my Kolkata residential address on which the same my pls be posted.
*****************************************
I was able to speak to someone from Chennai HR on Friday 3 May 5, 2013 and he suggested me to write to this email.
Let me know if I need to call you to discuss the same.
Thanks always for all help and assistance always.
Thanks & Regards
********
pls assist me
Dear Seniors and Respected HR professionals,
I would like to understand your expert opinion / comment and guidance on how to go about following.
I worked in Cognizant Technology Solutions and left in 2008 and moved to another company. It was a normal resignation and exit. Now I am switching job from current company to a new employer in next few days.
However I have misplaced it seems the original hard copy of Cognizant Issued Offer Letter / joining Letter. The new employer requires the original offer letter as a mandatory document as part of HR verification for onboarding process coming Monday.
I have from last one week trying to reach Cognizant HR at Chennai. I spent three days almost dialing 100 times to their board number 044 4209 6000 and every time the operator transfers to their HR but nobody ever picks the phone. The direct number is not being made available to me. The call goes into a voice mail which is full and therefore no message can be left. After 3 days of trying I begged the operator to at least connect to someone to HR as my career is at stake. After much begging I was put on call to one HR person at Chennai.
First the guy (who refused to even say his name or email or call back direct number) said me that once relieved from services Cognizant does not issue any letters. I explained him the situation and begged for reconsideration. He asked me to write email on ******** at cognizant dot com and explain the situation. I confirmed with him whether this email is actively monitored and whether I will get a reply. He said yes but refused to give any further contact details.
I explained the whole situation and from last few days I am writing emails but nobody is replying. Now trying to call is not working as operator transfers call to HR which is never picked up.
I am just left amazed that with such a big and process oriented company with lot of great professionals; why this is happening? Its impossible to even reach HR and get a response. I wonder whether the human aspect of resource is totally being ignored or its just happening to me. I believe that Cognizant is a great company but it seems HR is out of reach.
I am attaching email extract of my sending emails to them for which no response has been received.
From:
Sent: *******
To: ******** at cognizant dot com
Subject: RE: URGENT Help needed Pls
Importance: High
Hello Sirs,
I have been trying to reach you via operator on the Cognizant Chennai number 044 4349 1000 and unfortunately I am not able to connect although the operator has been transferring the call to HR team multiple times. I do not have your direct extension number.
Pls see my request below and kindly assist at your earliest. I will be in a very difficult situation and have to produce the letter below coming Monday at new employer office.
Apologies for emailing again but I have no other way to reach via phone.
Anxiously awaiting your reply and help.
Thanks & Regards
****************
Contact details Mine
From: ******]
Sent: *******
To: ******** at cognizant dot com
Subject: FW: URGENT Help needed Pls
Importance: High
Hi Cognizant HR Team,
My apologies for writing another email on this at such short interval.
Your kind assistance is earnestly requested as my new job is at stake and a little expediency will definitely save the situation.
I do not have any direct HR desk number and was able to speak someone on last Friday after trying through operator innumerable times on Thursday and Friday. Hence writing through this email again.
Pls issue me a hardcopy of Offer/Joining Letter duly signed.
Again my sincerest apologies for the inconvenience and pressing for urgency.
Thanks & Regards
***********
Contact details Mine
From: ******
Sent: *******
To: ******** at cognizant dot com
Subject: URGENT Help needed Pls
Importance: High
Hi Cognizant HR Team,
I am Cognizant ex-employee and left cognizant on *******. Hope you are all doing well and fine. I need one help from Cognizant HR / your team please.
I don’t have the Original Cognizant Offer/Joining Letter (Issued to me When I joined in ******). My parents back at Kolkata were also not able to find the original Offer/appointment letter. It certainly seems misplaced by us. My Most humblest apologies for the same.
Pls issue me the hardcopy of Offer/Joining Letter duly signed.
The reason I am asking is I am joining new employer and one of the requirements as part of onboarding is to have the original letter produced on first day for HR verification. This is a mandatory requirement and hence my humble request and urgency.
I have the original Cognizant Release Letter with me. I am attaching the Cognizant Release Letter Scanned Copy for your ready reference. Additionally I do have ONLY the scanned copy of the Cognizant Offer/Joining Letter which I am attaching as well.
I again am absolutely sorry for the mistake and inconvenience caused.
I am also noting below my Kolkata residential address on which the same my pls be posted.
*****************************************
I was able to speak to someone from Chennai HR on Friday 3 May 5, 2013 and he suggested me to write to this email.
Let me know if I need to call you to discuss the same.
Thanks always for all help and assistance always.
Thanks & Regards
********
pls assist me