Dear Aiswarya,
First, you need to conduct TNA (Training Need Analysis) in your hotel or organization. In simple words, you need to identify the training needs required for your employees in your hotel as per its standards.
Based on the result of TNA, you need to identify in which specific skills/areas each employee lacks. Based on this information, you need to schedule such employees for specific training. Keep the duration of training short, such as 1-2 hours maximum. As a good practice, each employee at a certain level must undergo a specific number of training hours in a month (say, 6 or 8 hours).
Usually, in the hotel industry, the following kinds of training are required:
- Grooming and Etiquettes such as talking on the phone or interacting in person with a guest.
- Front Desk Representative Training in dealing with Guests
- First Line Supervisor Training
- Food Service Technician Training
- Restaurant Server Training
- Guestroom Attendant Training
I have also attached a small literature on "THE IMPORTANCE OF STAFF TRAINING IN THE HOTEL INDUSTRY."
I am sure this will be useful for you and your organization.
Warm regards,
Umesh Chaudhary
(welcomeumesh@yahoo.com)