I am an HR executive in a leading textile garments factory. I want to know how I can improve relations between the HR department and workers of the organization.
First Steps: Visibility and Communication
I would suggest meeting them on their "turf." If the plant works more than one shift, go the extra mile and make sure you visit each shift, even the late-night overnight one.
Establishing Credibility
Be clear about your goals and what you can and cannot do. Listen to their concerns and issues with an open mind, and identify ways in which you can address them. Again, don't make promises that you cannot fulfill. Be transparent and honest. In the face of difficult requests, be willing to say that you don't have all the answers, but that you will do what you can.
Take notes, circulate the meeting's results back to them with a timeline on when you will come back with your next update.
People respect executives who listen and who demonstrate integrity between word and deed.