Hi,
Keeping in mind that the situation is quite being imbalanced, I suggest you conduct a meeting, be clam and unemotional on the matter, talk to the whole staff involved with the same, and request them to send a problem or the list of issues through the mail or may be the hard copy which ever they prefer, ................
1) clearly mention them that the situation is beyond the stage for asking suggestion because there are lot of doubts, confusions and misunderstands to be resolved first,
2) hence, you do not wish to make it more complicated, so you would be requesting all the well wishers (employees who you would be subjecting at the meeting) to make the point as clear as possible, hence request them to goad every issue to be resolved and every fact is in issue at present...
3) if it is signed well and good, if not do not force, but maintain the registry of the attenders of the meeting.......
4) demand for a written copy as much as possible, because it is always safer for YOU, because beyond that they can not claim more and they would be bound by what they comment, hence they realise the importance.......
4 a) request the employees not make it serious and complicated by inviting the law and judiciary in between, tell them solidarity is most important, hence request them to understand the situation...... tell them that you apologize for the inconveniences caused, it does not affect the ego and self respect, but brings in the peace, ultimately you will see the win win situation/result......
5) most important thing is please never lose your temper during the talk, we have a saying in kannada " Kaaryavaasi katthe kalu hidi"; meaning to get the work done pretend even to bow before a donkey in times, optimistic way of practice.......... hence, be cool and be calm, even if they lose the temper, you just stop speaking for some minutes, but never lose your temper!!!! most important suggest, i would say, just because of this weakness lot of good settlements go in vain!!!!!!!
6) after collecting those list of issues, you shall do some home work of filtering and analyzing them......
7) think of the solutions and the ways to resolve them....... there will be certain issues which involvement of all will solve it in a simple way......
8) do never mess it up, taking from a small issue to the bigger one- touch it one by one......
9) once the progress begins you definitely see the changes...... and act accordingly.....
10) act in your official capacity- always, never bring in your personal attributes!!!!!!!
11 ) conduct meeting every week or in 15 days which ever is feasible.......
12) with this you surely know where you stand the how far the situations has crossed its line, worrying never fetch anything to anyone, but thinking does!!!!
hence, i suggest you to follow these guidance, and see the difference, this process looks very complicated and details while reading it, but infact it is very simple and effective process and needs only the investment of time and patience, instead of suffering daily with unwanteds stuffed in mind, it is better to go ahead and do it things in a simple way........ garbage disposal system has its value, we shall try to take out everything which make us suffer from our minds, tough but worthy.......
For timely suggestions upon the progress of implementation of the suggestion, you are always encouraged to share your experience with us for the betterment..........
Wish you a very nice day......... Take care :-)