Dear Divisha,
A key aspect of start-ups is the degree of control exercised by the promoters. They wear many hats and are quite deeply involved in the business end of running the company. Consequently, they may lose touch with the other members of the organization. By delegating a part of their responsibilities, the general understanding is that the management layer below would take care of mundane issues such as retention, etc. However, that is not always the case.
Role of HR in Start-ups
It is here that the HR team can play a very important role. Some of the things you could explore are:
- Run a periodic town-hall for the various teams where the local leadership interacts with the teams to create a connection.
- Encourage skip-level meetings between team members and their managers' managers (2nd level of leadership) to generate ideas, unblock bottlenecks, etc.
- Work with the mid-level managers and their bosses to establish a coaching/mentoring process to address performance and general issues of individuals regularly. Align individual aspirations/fears with that of the team and the organization.
In addition to the above, an effort to communicate the passion and drive of the leadership to the teams would go a long way in creating an inclusive work culture.
Cheers!
Regards,
Shashidhar