Process Performance Parameter/Process KPI

Hello Again
I am Mahabub
working in a hotel in Dhaka
Recently we have faced ISO 9001:2008 surveillance Audit.
Where we have taken 2 Nc's
One of them is " Process Performance Parameter or Process KPI has not been defined,
implemented & analyzed to measure the performances of various processes (like Kitchen,
Housekeeping, F & B Service, Purchase, Store, Marketing, Maintenance Process)
Now My task is to prepare all this documents in 05 days. and i have nothing in my hand to prepare
all these documents.
So I need help from you all in this challenges
With best regards
Mahabub

Dear Mahabubur,
For Purchase KPIs or KRAs, click the following link:
https://www.citehr.com/315735-kra-pu...ml#post1704402
For Stores, click the following links:
https://www.citehr.com/392126-compet...ml#post1791592
https://www.citehr.com/446398-how-st...ml#post2012813
For others, I need to understand the entire process of each department. Inputs can be given then only.
Ok...
Dinesh V Divekar

Mr. Dinesh
Thanks for your prompt reply.
These information will be really helpful for me.
but i need those specialized hotels dept. like Kitchen dept.
Housekeeping dept., Front Office dept., maintenance dept.
once again thanks to you.

Dear Mr. Mahabub,
Can you more specifically tell me in which clause of ISO 9001:2008 the NCs are given? Because depending on the clauses corrective action will vary.
Sincerely,
Saikat

Thanks Mr. Saikat
Defined or required protocol has not been followed.
The Clause is 8.2.3
It will be very helpful for me if you can provide me some documents regarding
this.
Thanks
Mahabub