Seeking Guidance on ISO Certification and KPI Formats for Saudi HR and Supply Industries

I have recently joined a company in Saudi as a Business Development Manager. My initial responsibility is to set up systems in the company and initiate the ISO certification process. I request a few clarifications to be cleared by anyone who has expertise in the below areas.

Company Overview

Our company deals in HR hiring & recruiting, equipment rental, material supply & fuel supply to the petroleum, petrochemical, and other industries in Saudi.

Clarifications Needed

1. Need KPI & KRA formats for this industry.
2. Is there feasibility for ISO certification for this type of industry?
3. Are there any sources for standard formats/templates for QMS, procedure manual & work instructions, and other ISO-related documents for this industry?

As a Business Development Manager tasked with setting up systems and initiating the ISO certification process in a company dealing with HR, equipment rental, and supply industries in Saudi Arabia, here are some practical steps and insights:

1. KPI & KRA Formats:
- Identify key performance indicators (KPIs) specific to each business segment such as HR hiring, equipment rental, and material/fuel supply.
- Establish key result areas (KRAs) outlining the core areas of responsibility for each department or function.
- Tailor KPIs and KRAs to align with the company's strategic objectives and industry benchmarks.

2. Feasibility of ISO Certification:
- Conduct a gap analysis to determine compliance with ISO standards relevant to your industry.
- Evaluate the readiness of existing processes and systems for ISO certification.
- Engage with ISO consultants or experts to assess the feasibility and requirements for ISO certification in your industry.

3. ISO Documentation:
- Utilize resources from reputable sources like the International Organization for Standardization (ISO) website for standard formats and templates.
- Customize Quality Management System (QMS) templates, procedure manuals, work instructions, and other ISO-related documents to suit the company's operations.
- Ensure documentation aligns with ISO standards and industry best practices to facilitate the certification process.

By focusing on these areas, you can lay a solid foundation for implementing systems and achieving ISO certification in your company.