Dear Folks,
Gratuity is a compensation and benefit that should be given to all employees in any circumstances by the employer, whether they are a contractor, a direct employee, or an indirect employee. Never mind about this.
If your contractor is earning a profit, it is good according to the industry. He has to provide gratuity, regardless of whether it is mentioned in writing or not. If it is not specified in your appointment letters, no problem. It is a written format in statutory compliance. You mentioned that your experience is 10 years and 20 years. In the years 1987 and 1997, the formats of appointment letters were different. If your company and your contractor are registered with the government, they should provide gratuity.
When your contractor asks you to approach your management, this statement itself clearly indicates that you are eligible. In reality, your contractor is defending himself. He is the one who should provide the gratuity.
If you still feel the need for clarification, you can approach any chartered accountant from a firm related to software concerns.
From my perspective, having proof of an appointment order and working for the concern through a contract makes you very secure. Ten or twenty years of experience entail a substantial amount of gratuity.
Thanks and Regards,
Manimegalai