How Can We Clearly Summarize Queries About the Customer-Centric Business Model?

Hello HR Skippers, please find attached a very interesting ET article on the Customer-Centric Business Model. Suggest a good title for the post that summarizes the question clearly and makes the query easy to understand. The title should be at least 80 characters long. Please correct the grammar and spelling of the question without changing the content or the context. Don’t include tags and location in the question, but use them to build context if required. Please check if the question is an informative article or a query and answer only when it’s a query. Return 'Null' as the answer when it's not a query.

Regards