Is This BPO Lead Provider Legit? How Can I Verify Their Authenticity Before Investing?

Hello everyone, I am planning to start a BPO voice process in the US as I am in talks with a lead provider from Kolkata. Everything went smoothly in the initial discussions, phone conversations, agreement, terms and conditions, and process details. However, I became confused when the lead provider asked me to deposit the registration amount into one of his colleague's accounts. Why not under the company's name?

Therefore, I am trying to verify if that provider is genuine or not. Could anybody tell me how to verify such details? Is there an open directory where we can check any business for their past and current records, reputation, reviews, complaints, etc.?

I understand that you all may have insights into investing in any business at the initial stage. I don't want to squander it. Please kindly assist.

Thank you, RK.

Throw more clarity on what you mean. Is this a process provider asking for a registration amount, or is it a lead vendor from whom you are buying leads for your voice process? However, if they are a company, they should have a current account. Don't waste your money by depositing it into a personal account. There are plenty of ways to source genuine processes as well as resources to run them. Write to me if any help is required at [Email Removed For Privacy Reasons].

Be careful when dealing with this type of BPO business. Those who demand upfront consultancy or service charges are often associated with fluke projects. With 18 years of experience in this industry, my suggestion is to collaborate with genuine companies that adhere to proper SLA terms.

Regards

How can we answer only with a location name you have for your client? At least you have to provide the company details you had a discussion with, then we can help you determine if that's genuine or not.

Hello Ramesh, can you please share some more information on SLA Terms @ AshDG? It's a process provider company from Kolkata, and he is asking for the registration amount per ID for a US company. Initially, he asked me to deposit the money into one of his colleague's personal accounts, but I asked him for the company account, and he shared it. He also provided the company formation document, registration details, and signed the agreement. However, this agreement is not on a stamp paper. That's the only thing I am worried about now. Otherwise, I think the company is genuine. What do you say?

Thanks, RK.

When you are planning to engage in a BPO project with an upfront fee, please be cautious. You can verify their background, which means checking if they have outsourced any projects before. If they have, inquire about their current vendors and clients. You can cross-check this information through reliable sources. Typically, BPO projects are obtained through references rather than by other means. For instance, a friend of mine undertook a BPO project with an upfront fee but had to discontinue after three months. The reason was the lack of a continuous flow of files from the client's end, and he also faced issues with receiving payments.

Thanks and regards,
Thangaraj.P

Why Pay Charges for a Voice Process?

What I am wondering is, why are you asked to pay any kind of charges for a voice process? There is already a crisis for quality workers as far as voice-related work is concerned. Is it an inbound voice process, or are you wasting your investment on nothing? If it's inbound, then why is the vendor giving it to you and not doing it themselves?

References are a waste, as they are hand in glove. The verifying centers have a share in the amount that a friend just called "upfront." It seems you are close to a set of rippers.

Out of my 8+ years of experience, I can shell these out:

1. When new, prepare your resources for an outbound that's feasible.
2. Take quality seriously.
3. Have full recordings - from hi to bye.
4. Undertake assignments at a level that's below what you think you can handle.
5. Commit to average - no less or no more.
6. Undertake easy assignments only, like LG, tele apps, surveys, etc.
7. Don't engage a middleman - or you'll end up with sure two negatives, quality grossed up, and payments in dreams.

About Genuinity!!!

The opinions are two, and they are both circumstantial:

1. The company is a seasoned consulting firm that acquires and distributes outsourced assignments to call centers and BPOs. Great! Then they must have a number of centers working for them. As there are no cash payments in outsourced jobs, the account statement of such centers should verify the transfer of payments, and they must run in volumes respectable enough, month after month. A genuine outsourcing consultant would not hesitate to share such details.

2. The party clearly accepts that they are new to consulting. Here, if they have confidence in the process, the agreement terms should be royalty-based with no initial payment.

About SLA or the Agreement!!!

Another farce - these are arbitrary in nature and can easily be made to convince the party that has to make the initial payment, in this case, "you".

Hi AshDG,

My suggestion is not to deposit or transfer money to a third-party bank account. You should verify the main client in this transaction and secure your investment (like LC & BG) before proceeding with the proper SLA with the direct client on the terms you have discussed regarding the project process, proper billing, and quality clauses. You need to cross-verify; do not proceed in haste. Get clear details from the person you are dealing with.

Thanks,

Regards,
RK.

I'm willing to start a BPO and started searching online. After a day, I got a call from a consulting firm saying they offer BPO processes with an upfront payment. I visited their office, inquired about the process, and asked about their vendors. One person told me they have 150 to 200 vendors, while another mentioned around 130. I requested details of the vendors, and they provided me with one. I met him, and he runs a home-based BPO. I asked him about the firm and received a positive review, except for the potential delay in payments. I observed him working on the process that was offered to me with an upfront payment.

Next, I thought I should meet some more of their vendors and requested this from the consulting firm. However, they refused to disclose more vendors. This made me doubt them.

When I met their vendor, everything seemed fine, and the feedback about the consulting firm was positive. It's worth noting that the firm is not a private limited company but an LLP.

Could you please provide your views on this situation?

Regards,
Dinesh

Hi Dinesh,

I'm willing to start a BPO and started searching online. After a day, I got a call from a consulting firm saying they offer BPO process with an upfront. I had visited their office and enquired about the process and asked them about their vendors. One told me they have 150 to 200 vendors, and another one told me they have around 130. I requested them to give me the details of the vendors, and they granted me contact with a vendor. I met him, and he's running a home-based BPO. I enquired about the firm and received positive reviews about them except for the concern that there might be a delay in payment from them. I observed him working on the process that was offered to me with an upfront.

Next, I thought I should meet some more of their vendors and requested additional information. However, they mentioned that they can't disclose more vendors than that. This raised doubts for me. But when I met their vendor, everything seemed fine and I received positive feedback about the consulting firm, which is not a Pvt Ltd but an LLP.

Help me come to a conclusion. Please share your views on this story.

Regards,
Dinesh.

Dinesh, normally verification must be done with 3 or 4 different vendors from different localities. But if they are not willing to give you any more references, then take on a project for just 1 seat or 1 person as a pilot. After delivery, observe whether you are receiving your payment. Monitor this for 3 or 4 months. If the payment is regular, then consider increasing the team size.

The best approach is to invest in building your own business development team so that you can approach direct clients. Hope this helps.