How Can We Train Engineers to Communicate Effectively with Clients?

I need your help in training the engineers to interact with the client, for example, during conference calls or meetings.

Regards,
Usha James

Can you please provide more information on where the training program will be conducted and the number of engineers attending? Are there any specific requirements such as corporate ethics or managerial skills that need to be addressed?

The training has to be conducted for the software engineers of our organization. They are supposed to interact with the client or their managers on a daily basis to understand their requirements on projects.

Can you give me your contact details or email ID? I'm the MDP Coordinator at K J Somaiya Institute of Management Studies and Research, Mumbai. Our faculty conducts in-company programs for clients on various topics, which include behavioral and soft skills. For further details, it will be better if we contact through email.

Regards,
Madhavi S
Email: [Email Removed For Privacy Reasons]

Apart from communication skills, both written and verbal, you can also train the engineers in influencing skills as the current working environment demands the need to influence people at all times.

Topics to Cover in Influencing Skills Training

The following topics can be covered:
(a) Influence to get what you want
(b) Nature of influence: your interpersonal skills, etc.
(c) Building rapport
(d) Influencing to get your point across
(e) Being assertive
(f) Influencing in groups, etc.

Regards,
Vinesh