First and foremost, please check whether the deceased employee's nomination is on file and clear. Perhaps the nominee is the spouse. We cannot be faulted if we pay the nominee. However, it is always better to obtain NOCs from other family members such as the father, mother, or children who were dependent on the deceased to avoid potential counterclaims later. If the nominee provides a 'Legal Heir' certificate from a competent court, it would be ideal for easy disbursement. Payment can be made by a crossed cheque to the payee's bank account.
These precautions may be time-consuming and may cause hardship to the recipient, but the intent is to ensure that every deserving family member receives their share of the deceased's remains. The purse should not reach the least deserving individual simply because they are the only nominee. In essence, although the payment is made to one individual, it should be shared among the rightful family members. Sometimes, an employee may nominate someone outside the family for various reasons, either before or after marriage.
Kumar S.