Hi,
I agree with Keshav Korgaonkar. I had submitted the claim in Aug 2010 in my office. the EPFO received it on 15th November 2010. After I lodged an RTI query (in Oct 2011) things moved fairly quickly and I received the PF amount on 30th Nov 2011. In the bargain the PF office did not pay me interest for period between 1st April 2011 till 30th Nov 2011. My letters and email are not answered at all.
The grievance redressal system on EPFO site is a major sham. It promptly sends a mail that "the PF claim will be settled when processing is completed". AND considers that the issue is closed immediately.
Anyone from RPFO down does not send any written response AT ALL. Unless off course it is an RTI query.
The FPF / pension is another story. I had moved through 5 companies - all within Maharashtra and 4 of them in and around Mumbai. PF account transfer letter are not sent unless the transfer is across different PF offices. Even after submitting the details - with photocopies of annual PF slips and detailed explanatory letter, it took them close to 4 months to process the claim - between Feb 2012 to May 2012. I was assured that the details would be sent to Kandivali PFO by end May 2012. I still had to follow through and after meeting the APFO in charge of pensions, the papers moved on 13th August 2012. When I went to Kandivali PFO, I was given the PPO number and other details on 27th September and told that Pension and arrears would be disbursed soon. The pension was disbursed on 12th October 2012. But arrears are still pending.
Bank tells me that I have to submit necessary details with copy of the PPO. As on date I have not received the PPO.
Best of luck to anyone who is trying to get PF and related dues.
Shashank