A very good narration in the article. Mr. Satpute needs to be complimented as time and again he puts excellent articles for others to read, which we may have missed by us.
The article takes me to a very pertinent observation on the path, known well but followed rarely by many organizations and we see the difference as the names of the companies which are doing well by following the method.
We all know that "Data" is mere numbers, or "unprocessed material". It is also called Data is "Unprocessed Information" & Organizations have huge data generated easily by the questionnaire given right at the start with routine additions throughout. This is so not only for the office staff but more so field staff.
When we process the "available data" what we get is "Information". Even the "information" by itself is not enough and it must be analyzed by a capable, unbiased senior so as to actionable document. No need to stress that "Mediocrity Thrives on Mediocrity" and personnel entrusted with analysis must be capable and beyond nepotism.
What generally is missing in the organizations is availability of capable people to carry out the analysis, making personal favors to a few unworthy individuals and unwillingness of the management to acknowledge the abilities with meaningful rewards. I also would like to stress that "meaningful rewards coming on time" is also very important.
Here there is a lot of scope for innovation. Well, money is, and would remain a key driver. However, there are many unmet needs, and innovation in finding such requirements would make a lot of difference. Where else the idea can emerge? Through Feedback
What these companies did was exactly that, and not only analyzed the information further for action plan but acted on the action report. No wonder they are highly successful organizations! That made the difference between the Wise Companies & the Otherwise or the me too companies