How Do You Set Effective Performance Parameters for an HR Department? Seeking Your Insights

meghamadhulika11
Establishing Performance Parameters for HR Department

We are trying to establish parameters to gauge performance in the HR Department. I would like to have your views on whether corporate HR in a generalist profile should have these KRA/parameters of performance.

Regards, Megha
kannanmv
In my opinion, the following KRAs can be practiced:

- Attrition rate control
- Training Mandays planned vs. Achieved
- Recruitment cost control
- On-time statutory compliances
- Filling up vacant positions within prescribed time limits
- Skill Matrix (Radar chart for the number of persons/skill and number of skills/person)
- Control of unauthorized leave/Leave without pay
- Control of Absenteeism
- Control of late reporting
- No loss of mandays due to strike or lockout
- Zero loss of company's property due to theft or pest infestation
- 100% security personnel on duty without vacant positions
- Nil grievance relating to payroll processing
- Nil grievance relating to canteen facility

You can keep adding KRAs based on the needs of your organization from time to time. The weightage you assign to each KRA can depend on the importance of the respective KRA to your organization.

Regards,
MVK
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