Dear All,
I am a new H.R. Head of an emerging I.T. Solutions Company that offers Unified Communications Solutions to Small and Medium Enterprises as well as National and Multinational Corporations.
As a starting company, my boss absorbed me from one of her other businesses where I am the General Manager, making me as the H.R. Head of this new I.T. Solutions Company.
I have backgrounds on leadership and people management but it is all based on experience, but never had any management or H.R. educational backgrounds; giving me a hard time to do the SOPs of H.R. according to what's appropriate in a more established company.
With such, I would want to ask assistance on how to create a KRA, KPA, KPI system where I can work effectively and efficiently evaluate performance of the employees and my department.
The company is composed of:
1 Office Administrator
1 Accounts Associate
1 Operations Manager (focused on sales)
2 Sales Representative
3 Technical Engineers/Personnel
4 Call Center Agents (Outbound)
Advice is highly appreciated. Thank You!
WilhJacobin
YM Corporation
I am a new H.R. Head of an emerging I.T. Solutions Company that offers Unified Communications Solutions to Small and Medium Enterprises as well as National and Multinational Corporations.
As a starting company, my boss absorbed me from one of her other businesses where I am the General Manager, making me as the H.R. Head of this new I.T. Solutions Company.
I have backgrounds on leadership and people management but it is all based on experience, but never had any management or H.R. educational backgrounds; giving me a hard time to do the SOPs of H.R. according to what's appropriate in a more established company.
With such, I would want to ask assistance on how to create a KRA, KPA, KPI system where I can work effectively and efficiently evaluate performance of the employees and my department.
The company is composed of:
1 Office Administrator
1 Accounts Associate
1 Operations Manager (focused on sales)
2 Sales Representative
3 Technical Engineers/Personnel
4 Call Center Agents (Outbound)
Advice is highly appreciated. Thank You!
WilhJacobin
YM Corporation