Position Description: The ITSM (IT Service Management) Systems Analyst plays a leading role in administration. The role is to provide design and configuration support and ensure the stability, integrity, accuracy, and operational efficiency of the system. This is achieved by working closely with IT and the business to develop sound ITIL-based processes and procedures that fully support and add value to our business.
The Systems Analyst will also participate in design discussions, CMDB administration, and other ITIL and ITSM functions. The Systems Analyst will apply proven communication, analytical, and problem-solving skills to help identify, design, communicate, and resolve issues to maximize the benefit of IT investments.
Requirements:
- Strong understanding of the ITIL framework and IT Service Management.
- Experience in administering, maintaining, and configuring any SM tool.
- Provide leadership in coordinating, identifying, and translating business requirements into ITSM.
- Work to enhance, formalize, and standardize the ITSM processes and procedures across all critical applications and business units.
- Provide backup/backfill support as required when the primary contact is unavailable.
- Knowledge of client-server architectures, including TCP/IP, DNS, DHCP, Firewalls, and associated technologies.
- Strong analytical and research skills with a keen sense of awareness.
- Actively search for ways to improve processes and add business value.
- Ability to troubleshoot problems and quickly resolve issues.
- Excellent communication and diplomatic skills.
Desired Skills & Experience Qualifications:
- BE/B.Tech/B.Sc. degree in Computer Science or a similar discipline or equivalent work experience.
- ITIL Certification is a must.
- 5+ years' experience in the IT industry.
- 3+ years of prior experience with either ServiceNow, ITSM, BMC Remedy, CA Service Desk, or HP Service Manager is a plus.
- 3+ years of experience working with the ITIL framework and IT Service Management.
- 3+ years of experience analyzing system failures to minimize outages and interruptions or equivalent.
Salary: As per previous experience and provides Best in Industry
Contact
Thanks & Regards,
Censora Software Solutions Private Limited
The Systems Analyst will also participate in design discussions, CMDB administration, and other ITIL and ITSM functions. The Systems Analyst will apply proven communication, analytical, and problem-solving skills to help identify, design, communicate, and resolve issues to maximize the benefit of IT investments.
Requirements:
- Strong understanding of the ITIL framework and IT Service Management.
- Experience in administering, maintaining, and configuring any SM tool.
- Provide leadership in coordinating, identifying, and translating business requirements into ITSM.
- Work to enhance, formalize, and standardize the ITSM processes and procedures across all critical applications and business units.
- Provide backup/backfill support as required when the primary contact is unavailable.
- Knowledge of client-server architectures, including TCP/IP, DNS, DHCP, Firewalls, and associated technologies.
- Strong analytical and research skills with a keen sense of awareness.
- Actively search for ways to improve processes and add business value.
- Ability to troubleshoot problems and quickly resolve issues.
- Excellent communication and diplomatic skills.
Desired Skills & Experience Qualifications:
- BE/B.Tech/B.Sc. degree in Computer Science or a similar discipline or equivalent work experience.
- ITIL Certification is a must.
- 5+ years' experience in the IT industry.
- 3+ years of prior experience with either ServiceNow, ITSM, BMC Remedy, CA Service Desk, or HP Service Manager is a plus.
- 3+ years of experience working with the ITIL framework and IT Service Management.
- 3+ years of experience analyzing system failures to minimize outages and interruptions or equivalent.
Salary: As per previous experience and provides Best in Industry
Contact
Thanks & Regards,
Censora Software Solutions Private Limited
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