Could you let us know what your company policy says about this? Normally, if an employee disagrees with any part of their evaluation, they can request a reconsideration. This process is also followed in my organization. The procedure for reconsideration is thoroughly explained in the performance appraisal FAQ. You could also approach your company's HR if the office policy is silent on such issues.
During the reconsideration phase, the employee provides reasons for seeking reconsideration. However, the final authority often lies with the manager, based on my knowledge. Do you have a hierarchy for the appraisal process? For instance, does another head of the department have the authority to adjust ratings given by the manager?
Thank you.
Regards.