Dear Ms. Prabha,
Its very difficult to control ATTRITION in KPO and BPO industry because of many reasons. Fresh GRAD's join to earn something rather staying idle at home. This will help them to gain something better than nothing. They keep applying for better opportunity. One fine day, when they secure their dream job or a better opportunity, they leave without any formal notice/intimation.
Even HEALTH CONDITIONS doesn't support for one to work in the NIGHT SHIFTS as our body is not tuned to change the SYSTEM as prescribed by the ALMIGHTY.
Yes, very few stick behind as they don't have any other option to choose. You need to focus on their career development. One fine day, even these employees will leave your organisation once they end up in securing a better paid job.
1. If you really want to control attrition and retain the best workforce, you may announce ONE MONTH SALARY as BONUS upon completion of ONE YEAR. By doing so, you may feel secured about the EMPLOYEE TURN OVER RATION for one year. In the mean time, be prepared for replacing those who are ready to quit upon successful completion of one year.
2. You may also escalate them DESIGNATION WISE upon completion of 2 or 2.5YEARS. Hike in PAY and other benefits thus MOTIVATING EMPLOYEES POSITIVELY and ensure that their HEALTH CONDITION is PERFECT. There must be something to make them feel that their career is worth enough to be pursued at KPO industry.
3. Support them by GRANTING LOANS upon completion of 3.5years
Hope this will do needful.
With profound regards