I was recently promoted to supervisor within my company. Our department deals with phone work and applications/contracts. My problem is I am inheriting a lot of baggage from the previous supervisor and am at my wits end in making the bad habits stop. These include laziness, lack of teamwork, and tons of personality conflicts. I have tried extra motivations and incentives, and for every step forward we take as a dept we go back 3. Anyone have some ideas, short of being "Ms Drill Sargent" that I can do to make this department thrive. The potential is there, I just don't see an end to these problems.
Any advise/ideas are greatly appreciated
Vickie
Any advise/ideas are greatly appreciated
Vickie