Even though your post is three years old, it may still serve as a model report for those who want to study and do original work. The compilation of data must have been a stupendous task. Thank you for sharing such a report.
My topic is about 'customer complaint reduction using TQM tools'. I am working and finding it very difficult to spare time and focus on the project report. Can anyone help me in this regard?
Thanks,
Ajish
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