Hi SK,
Attached are a few,
Employee Name: _____________ Employee ID: _____
Process: _________ Designation:________
Supervisor’s Name:_______________ Date of Issue: _________
Disciplinary Action Policy Document
2nd Written Warning
Description of Incidents: Unauthorized Absenteeism
Mr. Michael,
It has been brought to the notice of the management through your superior Vishal Lobo & Pramod Kate that you have been taking uninformed leaves on a regular basis. In the month of July 06 you took leaves on 4 days i.e. 5th, 7th, 10th, 12th and in the month of August 06 you took leaves on 5 days i.e. 3rd to 7th August 2006. For this, your Team Leader gave you a verbal warning. However you ignored it and took an uninformed leave in September 2006 (5th September 2006), for which your Team Manager gave you a verbal warning. Ignoring all those warnings, you have taken unplanned leaves on 10th, 11th, 12th, 13th, 23rd, 24th & 25th of October 2006 and 1st November 2006. After which you were issued a First written warning by the HR department on the 08 of November 06. Even after repeated counseling from your Team Leader & Your team manager you have continued to take leaves without prior intimation and approval.
Again you have taken 9 unauthorized leaves in the month of March 07 and 6 unauthorized leaves in the month of April 07. This has adversely affected your and your team’s performance on the floor.
Totally you have taken 36 unplanned leaves since July 06 –April 07, which, under any circumstances is unacceptable and amounts to unauthorized absenteeism.
We would like to reiterate that it is important for you to plan and communicate about your leaves to your immediate supervisor well in advance. The leaves can only be availed once approved by your immediate supervisor.
However since you have accepted your mistake vide your confession letter dated 26th Apr’07, management has decided to issue Second Written Warning letter for not abiding with the rules / policies of the organization. We would like to inform you that any such further occurrences shall be viewed strictly and could lead to termination of your services.
Employee Signature:
Supervisor Signature:
AGM– Human Resources:
For performance
Corrective Action Policy Document
Employee Name : Employee ID :
Process : Designation : Sr CSE
Supervisor’s Name : Date of Issue :
(State Level of Warning)
Subject: AHT for the period April 01, 2007 to April 30,2007.
Mr._____________
This is with reference to your AHT for the above-mentioned period. It has been observed that despite a Verbal Warning issued on Feb 6th 2007 and the first CAP letter issued on March 30th 2007 your AHT has not improved. Hence we are issuing you a 2nd CAP letter.
Your failure to meet expectations directly impacts our process statistics and is also a direct impact to process efficiency.
You are given time of 15 days from the date of issue of this letter to improve your performance to acceptable standards as defined by the KRO’s / SLAs. Your AHT during this 15 days period should be between 390 to 405 Seconds.
You would be under strict vigilance for _Pls mention the period till which the CAP would be observed this period . Pls mention the steps ahead as per the CAP policy
We would also like to inform you that any two instances as regards your AHT, Accuracy, Absenteeism and Schedule Adherence during this 15 day period should lead to strict Corrective action including termination from services without notice.
We are of the opinion that you will not give us another chance to issue you another warning letter and such instances shall not occur in future.
Employee Name (tr):
TM Name: (Team manager -):
OM Name (Operations Manager – ):
(Copy in a personal file)
Written memo in case when corrective action is required from the employee:
Employee Name : Employee ID :
Process : Designation : Sr CSE
Supervisor’s Name : Date of Issue :
Steps for corrective action plan:
1. TL to do remote and live barging of calls. Taking during this period.
2. Side-by-Side monitoring of at least 3 calls per day – Calls to be scored based on procedural handling and AHT.
3. Sharing of AHT and Accuracy Stats on a daily basis with daily feedbacks on these parameters.
Review date:_____________
Comments of TL/ TM:
Inspite of giving Sudip a fair chance and ensuring that he has been given regular feedbacks and assistance towards achieving his KRO metrics of AHT and Accuracy his performance has still not improved to acceptable standards.
We are issuing him this Second CAP letter and would continue to monitor his performance and review his Stats with him on a daily basis throughout this 15 day duration.
-Team Manager –
Review date:
Comments of TL/ TM:
Employee:
Team Leader:
Team Manager: