Hi SK,
Attached are a few details:
Employee Name: _____________ Employee ID: _____
Process: ___________ Designation:________
Supervisor's Name: _______________ Date of Issue: _________
Disciplinary Action Policy Document
2nd Written Warning
Description of Incidents: Unauthorized Absenteeism
Mr. Michael,
It has been brought to the notice of the management through your superiors Vishal Lobo & Pramod Kate that you have been taking uninformed leaves on a regular basis. In July 2006, you took leaves on 4 days: 5th, 7th, 10th, 12th. In August 2006, you took leaves on 5 days: 3rd to 7th August 2006. Your Team Leader gave you a verbal warning for this. However, you ignored it and took an uninformed leave in September 2006 (5th September 2006), for which your Team Manager gave you a verbal warning. Despite these warnings, you took unplanned leaves on 10th, 11th, 12th, 13th, 23rd, 24th, and 25th of October 2006 and 1st November 2006. Consequently, you were issued a First written warning by the HR department on the 8th of November 2006. Even after repeated counseling from your Team Leader and Team Manager, you continued to take leaves without prior intimation and approval.
Again, you took 9 unauthorized leaves in March 2007 and 6 unauthorized leaves in April 2007. This has adversely affected your and your team's performance on the floor.
In total, you have taken 36 unplanned leaves from July 2006 to April 2007, which, under any circumstances, is unacceptable and amounts to unauthorized absenteeism.
We would like to reiterate that it is important for you to plan and communicate about your leaves to your immediate supervisor well in advance. Leaves can only be availed once approved by your immediate supervisor.
However, since you have accepted your mistake via your confession letter dated 26th Apr '07, management has decided to issue a Second Written Warning letter for not abiding by the rules/policies of the organization. Any further occurrences shall be viewed strictly and could lead to the termination of your services.
Employee Signature:
Supervisor Signature:
AGM - Human Resources:
For Performance Corrective Action Policy Document
Employee Name: Employee ID:
Process: Designation: Sr CSE
Supervisor's Name: Date of Issue:
(State Level of Warning)
Subject: AHT for the period April 01, 2007, to April 30, 2007
Mr._____________
This is in reference to your AHT for the above-mentioned period. Despite a Verbal Warning issued on Feb 6th, 2007, and the first CAP letter issued on March 30th, 2007, your AHT has not improved. Therefore, we are issuing you a 2nd CAP letter.
Your failure to meet expectations directly impacts our process statistics and process efficiency.
You are given 15 days from the date of issue of this letter to improve your performance to acceptable standards as defined by the KRO's/SLAs. Your AHT during this 15-day period should be between 390 to 405 Seconds.
You will be under strict vigilance for the period mentioned in the CAP. Please outline the steps ahead as per the CAP policy.
We would also like to inform you that any two instances regarding your AHT, Accuracy, Absenteeism, and Schedule Adherence during this 15-day period should lead to strict Corrective action, including termination from services without notice.
We trust that you will not give us another chance to issue you another warning letter, and such instances will not occur in the future.
Employee Name (tr):
TM Name (Team Manager):
OM Name (Operations Manager):
(Copy in a personal file)
Written memo in case when corrective action is required from the employee:
Employee Name: Employee ID:
Process: Designation: Sr CSE
Supervisor's Name: Date of Issue:
Steps for corrective action plan:
1. TL to do remote and live barging of calls. Taking during this period.
2. Side-by-Side monitoring of at least 3 calls per day - Calls to be scored based on procedural handling and AHT.
3. Sharing of AHT and Accuracy Stats on a daily basis with daily feedback on these parameters.
Review date:_____________
Comments of TL/TM:
Despite giving Sudip a fair chance and ensuring that he has been given regular feedback and assistance toward achieving his KRO metrics of AHT and Accuracy, his performance has still not improved to acceptable standards.
We are issuing him this Second CAP letter and will continue to monitor his performance and review his Stats with him daily throughout this 15-day duration.
- Team Manager
Review date:
Comments of TL/TM:
Employee:
Team Leader:
Team Manager: