If you are a true Human Resource Professional ,,,, try and analyse this
Hi friends,
Almost every one of us has interaction with Govt Employees in our life, there must also be members whose parents, relatives, friends, themselves are Govt Employees. Many times you must have observed that while waiting in a Q in any Govt office, a conversation usually starts in the Public, about the clerk, Officer who has kept them waiting in a Q,, It usually goes on like
Arre itni der se ek hi form process kiya,,
line aage kyun nahi baad rahi hai???
arre uska kya wo to sarkari naukar hai,, aaram se kaam karega
and some 2-3 active members line begin to criticize that all Government employees are lazy and useless and dont do any work..... till their time comes.....
BUT HAVE YOU REALLY GIVEN A THINKING TO THE POINT THAT are GOVERNMENT EMPLOYEES REALLY CORRUPT, LAZY etc.
I also used to think earlier that Govt Employees are lazy and dont do any work. But then there are some points which if considered may change the view of a person who thinks all Govt Employees are not lazy.
Majority of people are of the view that all Govt Employees are lazy... but have we ever thought that why does the govt employee behave with you very cold, non interest to serve you. From the below I could point out the following facts which may describe the behaviour of Govt employees.
Facts:
There is no HR dept in Govt organisations , they have a centralised management which issues orders / circulars and is usually the head office people.. so naturally having 10 Hr depts in 10 locations , + 1 HR dept at head office would make difference than having 10 locations + 1 head office and HR being centrally organised,
In your organisation you must be having many appraisal formats, procedures, awards like giving free movie tickets, arranging parties for employees, fun with work as you may say.
But do you know that Govt employees dont have performance appraisal, they have one annual ACR (Annual confidential report) as name suggests even I dont know what my supervisor has written in my ACR.
In any govt organisation the TOP MANAGEMENT people are really hardworking almost every one overloaded with work , having many professional educational qualifications, excellent academic records, awards, achievements to their credit. As it goes we Indians are good planners but bad executors. The top management is all excellent but by the time through the tedious, slow procedures it reaches the most low end executioners, who are only people with whom you interact during your work schedule, it does not get implemented at all. If someone has interacted with higher officials of Govt organisations they can explain further that the top management is really disciplined, quality oriented and professional.
Some lower end executors like in the case of railways are also overloaded with work, since there is no frequent recruitment going on,, even take the case of a signalling man,, his single mistake could create a major disaster. Still when you visit a station, you wont help from complaining the dirtiness of station (it is we citizens who dirty the stations, throw rubbish here and there)....
the train delays,, ( as compared with other countries, what better can you expect from the worlds largest railway network that too operating on technologies less advanced than other countries)
What I observe is that the employees want to excel, but their job gives them no opportunity to show their skills and grow, so ultimately within some 2-3 years their attitude also becomes like let it be, why should i do it now, and they become resistant to change since there is no one to encourage them, no one to provide them training, no one to upgrade their skills, no one for their potential appraisal, no speedy redressal of grievances and the very slow tedious rules.. I myself have observed that in govt you have to go as per SOP or standard operating procedures,, so most people may comment that the clerk is lazy when he tells that there is no stamp avl in post office, some may even question him, why there is no stamp and he may rudely reply, NO... but the truth is the rules are such as he cant do anything to bring the stamps they will come as per rule procedures, and he is not allowed to break them..
In govt authority is of very much importance, and every one has his own authority,, and he cannot do another persons work, unless intimation in written is received. The thing is that it so happens that the next day he is questioned WHY DID U DO THIS, DO YOU HAVE AN ORDER, so ultimately the attitude is not to take initiative, as instead of encouraging its discouraging to take initiative..
mostly the top management is all overloaded and there is a big communication gap between the TOP and DOWN LEVEL,,
Also accepted some are corrupt, avoid work, but its better not to discuss those things here.
Main is as a HR professional if such type of an organisation comes under you as a HR professional, what steps would you take to improve it, though you may be working for MNCs ,, but how would it be if our Indian Govt is improved...
we all discuss about MANAGEMENT so i thought to initiate this discussion, as this situation affects all of us.
Hi friends,
Almost every one of us has interaction with Govt Employees in our life, there must also be members whose parents, relatives, friends, themselves are Govt Employees. Many times you must have observed that while waiting in a Q in any Govt office, a conversation usually starts in the Public, about the clerk, Officer who has kept them waiting in a Q,, It usually goes on like
Arre itni der se ek hi form process kiya,,
line aage kyun nahi baad rahi hai???
arre uska kya wo to sarkari naukar hai,, aaram se kaam karega
and some 2-3 active members line begin to criticize that all Government employees are lazy and useless and dont do any work..... till their time comes.....
BUT HAVE YOU REALLY GIVEN A THINKING TO THE POINT THAT are GOVERNMENT EMPLOYEES REALLY CORRUPT, LAZY etc.
I also used to think earlier that Govt Employees are lazy and dont do any work. But then there are some points which if considered may change the view of a person who thinks all Govt Employees are not lazy.
Majority of people are of the view that all Govt Employees are lazy... but have we ever thought that why does the govt employee behave with you very cold, non interest to serve you. From the below I could point out the following facts which may describe the behaviour of Govt employees.
Facts:
There is no HR dept in Govt organisations , they have a centralised management which issues orders / circulars and is usually the head office people.. so naturally having 10 Hr depts in 10 locations , + 1 HR dept at head office would make difference than having 10 locations + 1 head office and HR being centrally organised,
In your organisation you must be having many appraisal formats, procedures, awards like giving free movie tickets, arranging parties for employees, fun with work as you may say.
But do you know that Govt employees dont have performance appraisal, they have one annual ACR (Annual confidential report) as name suggests even I dont know what my supervisor has written in my ACR.
In any govt organisation the TOP MANAGEMENT people are really hardworking almost every one overloaded with work , having many professional educational qualifications, excellent academic records, awards, achievements to their credit. As it goes we Indians are good planners but bad executors. The top management is all excellent but by the time through the tedious, slow procedures it reaches the most low end executioners, who are only people with whom you interact during your work schedule, it does not get implemented at all. If someone has interacted with higher officials of Govt organisations they can explain further that the top management is really disciplined, quality oriented and professional.
Some lower end executors like in the case of railways are also overloaded with work, since there is no frequent recruitment going on,, even take the case of a signalling man,, his single mistake could create a major disaster. Still when you visit a station, you wont help from complaining the dirtiness of station (it is we citizens who dirty the stations, throw rubbish here and there)....
the train delays,, ( as compared with other countries, what better can you expect from the worlds largest railway network that too operating on technologies less advanced than other countries)
What I observe is that the employees want to excel, but their job gives them no opportunity to show their skills and grow, so ultimately within some 2-3 years their attitude also becomes like let it be, why should i do it now, and they become resistant to change since there is no one to encourage them, no one to provide them training, no one to upgrade their skills, no one for their potential appraisal, no speedy redressal of grievances and the very slow tedious rules.. I myself have observed that in govt you have to go as per SOP or standard operating procedures,, so most people may comment that the clerk is lazy when he tells that there is no stamp avl in post office, some may even question him, why there is no stamp and he may rudely reply, NO... but the truth is the rules are such as he cant do anything to bring the stamps they will come as per rule procedures, and he is not allowed to break them..
In govt authority is of very much importance, and every one has his own authority,, and he cannot do another persons work, unless intimation in written is received. The thing is that it so happens that the next day he is questioned WHY DID U DO THIS, DO YOU HAVE AN ORDER, so ultimately the attitude is not to take initiative, as instead of encouraging its discouraging to take initiative..
mostly the top management is all overloaded and there is a big communication gap between the TOP and DOWN LEVEL,,
Also accepted some are corrupt, avoid work, but its better not to discuss those things here.
Main is as a HR professional if such type of an organisation comes under you as a HR professional, what steps would you take to improve it, though you may be working for MNCs ,, but how would it be if our Indian Govt is improved...
we all discuss about MANAGEMENT so i thought to initiate this discussion, as this situation affects all of us.