What Exactly Is Telephone Etiquette? Seeking Insights After a Job Interview

Understanding Telephone Etiquette

I recently attended an interview where they asked me, "What is Telephone Etiquette?" I would like to understand the details of this. Please provide me with the necessary information.

Before I proceed with this question, I would like to thank you all in advance for your replies.

Thanks & Regards,
Durga

Telephone Etiquette Overview

Telephone etiquette refers to a set of rules that apply when people make calls to others or when they are receiving a phone call. There are slightly different rules for a variety of situations. Making and receiving personal calls are not the same as making/receiving business calls. Within this set of rules, there can be differences, especially for business calls where companies may want callers or receivers to say certain things.

Personal Telephone Etiquette

For personal telephone etiquette, calling someone means doing several things. A caller should identify him/herself when not recognized right away. In calling a friend or relative, for instance, after the initial “Hello,” the caller should come up with a greeting and identification, such as “Hello/Hi, this is John.” Sometimes a last name is needed if the person being called is an acquaintance or a business representative.