Summary Report for Human Resources Managers
Plan, direct, or coordinate human resources activities and staff of an organization.
Sample of reported job titles: Human Resources Manager (HR Manager), Director of Human Resources, Human Resources Director (HR Director), Employee Benefits Manager, Human Resources Vice President, Employee Relations Manager.
Tasks
• Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster a positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview, and select applicants.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.
• Represent the organization at personnel-related hearings and investigations.
• Administer compensation, benefits, and performance management systems, and safety and recreation programs.
Tools & Technology
Tools used in this occupation:
• Desktop computers
• Notebook computers
• Personal computers
• Scanners
Technology used in this occupation:
• Accounting software — AccountantsWorld Payroll Relief; Intuit QuickBooks software; New World Systems Logos.NET; Sage Peachtree software
• Enterprise resource planning ERP software — Deltek Vision; Oracle PeopleSoft; SAP software; Tyler Technologies MUNIS
• Human resources software — Ceridian software; Human resource information system HRIS software; UniFocus Watson Human Resources Manager; WhizLabs software
• Spreadsheet software — IBM Lotus 1-2-3; Microsoft Excel
• Time accounting software — ADP Pay eXpert; Kronos Workforce Timekeeper; Soft Trac Microix Timesheet; Stromberg Enterprise
• Word processing software — Corel WordPerfect software; Microsoft Word; Nuvosoft Rwiz
Knowledge
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation — Bringing others together and trying to reconcile differences.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Abilities
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Work Activities
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Work Context
• Electronic Mail — How often do you use electronic mail in this job?
• Telephone — How often do you have telephone conversations in this job?
• Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
• Duration of Typical Work Week — Number of hours typically worked in one week.
• Freedom to Make Decisions — How much decision-making freedom, without supervision, does the job offer?
• Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
• Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
• Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
• Letters and Memos — How often does the job require written letters and memos?
• Spend Time Sitting — How much does this job require sitting?