Most of the call centre employees are moderately educated and their needs level are familial and societal in nature and therefore their motivation for performance, in my view, lies mostly in financial comfort and family bonding at the work palce.Therefore, it is worthwhile to conduct employee enagement activities to foster social bonding as wellas bonding with the organisation and design an incentive scheme to reward individuals and teams.After this, you can even provide a career path to aspiring employees.
B.Saikumar
HR & Labour Law Advsior
Mumbai