Hi,
I can just give a brief idea
A )Importance of grooming -:
First impression is very important as it can create or have a negative impact on the bottom line
B) Integral factors in grooming-:
1. Smile -Always smile & let your smile be genuine as a smile that reaches one's eyes can really break barriers
2. Dress sense-:
Males-:
a) A Dark colour shirt should be teamed with a light colour trouser & vice versa.
b) Tie should be coordinated on the colour that is maximum in the shirt.
c) Usage of gel in the hair should be to limited
d) Shave regularly, as the stubble look is suitable only for our bollywood heroes
d) Avoid strong perfume
Females-:
a) Wear proper formals
Western formals- Avoid floral prit,polka dots,short skirts
Indian formals-: Cotton churidars are best.
b) Use light makeup
c) Avoid leaving your hair if they are frizzy or are loosing the straightned look.
d) Do not carry a very bulky bag
3. Etiquette
Male-:
Be a gentleman
Avoid staring if you are visiting a female client
Keep yourself cool
Do not crack cheap jokes
Females-:
Do not giggle or laugh too much
4.Attitude
Do not take an irate customer personally
Check your emotions.
Think before you speak
Maintain a professional demeanour
Be confident
I hope this is helpul
Regards,
Sheetal