Hi,
I can just give a brief idea.
A) Importance of grooming:
First impressions are very important as they can create a positive or negative impact on the bottom line.
B) Integral factors in grooming:
1. Smile - Always smile and let your smile be genuine, as a smile that reaches one's eyes can really break barriers.
2. Dress sense:
Males:
a) A dark-colored shirt should be teamed with a light-colored trouser, and vice versa.
b) The tie should coordinate with the color that is most prominent in the shirt.
c) Usage of gel in the hair should be limited.
d) Shave regularly, as the stubble look is suitable only for our Bollywood heroes.
e) Avoid strong perfume.
Females:
a) Wear proper formals.
Western formals - Avoid floral print, polka dots, and short skirts.
Indian formals - Cotton churidars are the best.
b) Use light makeup.
c) Avoid leaving your hair loose if they are frizzy or losing the straightened look.
d) Do not carry a very bulky bag.
3. Etiquette:
Males:
- Be a gentleman.
- Avoid staring if you are visiting a female client.
- Keep yourself cool.
- Do not crack cheap jokes.
Females:
- Do not giggle or laugh too much.
4. Attitude:
- Do not take an irate customer personally.
- Check your emotions.
- Think before you speak.
- Maintain a professional demeanor.
- Be confident.
I hope this is helpful.
Regards,
Sheetal