Hi Kunal,
Basically, this would mean all skills required to interface with clients. The thought-provoking must entail all areas needed to be possessed/honed to interact effectively with a client. Though this can be a vast topic, in brief, some skills for the purpose of training could be:
1. Negotiation skills
2. Communication skills
3. Presentation skills
4. Preparation of RFP, RFI, RFQs...
5. Proposal-building skills
6. Art of product/services costing
7. Qualitative feedback skills
8. Customer (read: client) satisfaction skills
9. Re-ordering skills
10. Customer (SLA) support skills
11. Query resolution skills
12. Effective (clients) time management
13. Problem-solving skills
14. Decision-making skills
15. DSS for Client, etc...
For building up training material/curriculum, each of the relevant areas could be expanded and presented.
Rahul 09968270580