Challenges of Performance Appraisals
While using performance appraisals is a useful tool, it does have some problems.
• In and of itself, performance appraisals and any associated monetary gain do not actually encourage performance excellence. The feedback and consequences occur far too long after the desired behaviors and habits are supposed to occur (usually six months).
• It is best when trying to determine who should be given greater responsibility.
• Performance appraisals often measure normative behavior, that is, behavior the person is supposed to be doing anyway, rather than encouraging excellence.
• Performance appraisals, unless the actual interview is truly a give-and-take interview, do not do a good job of identifying factors that are interfering with a person's performance.
Suggestions for Improvement
In terms of points 1-3, may I suggest thinking in terms of a model that links behaviors to strategies and missions, such as Hoshin Kanri (see attached).
May I suggest using a process called the nominal group technique to ask the employees themselves what interferes with their striving for excellence and what helps them in their striving for excellence (see attached).