Training Procedures for ISO: How Are They Impacting Your Daily Work?

Here is the attached procedure written for training. It was prepared as part of ISO and is now being followed rigorously.

Training feedback form was also left out to attach.

Thanks,
Bala

Hi Bala,

Thank you for posting the procedure for the training document. I'm concerned that I may be overlooking something here. To me, a training procedure should explain in detail how to conduct training - starting from the front-end analysis, training needs analysis, development of training objectives, design, delivery, evaluation of training, transfer to the workplace, and so on.

The way I interpret the attached document is that it discusses 'what' training is rather than providing guidance on 'how' to conduct it. Could you please help me understand if I am misinterpreting this?

Many thanks,
Martin

Dear Martin,

You are very right. The document is only an outline of the training procedure, what is the basis of it, etc. There are several other annexures to this document, such as:

1. Identification of training needs
2. Training calendar
3. Training plan
4. Training process
5. Training feedback
and so on.

The document posted here talks about what training is and the general procedure followed, with further details provided in the annexures.

Thanks,
Bala

Hi Bala,

Would it be possible for you to upload the annexures as well? The formats of the training calendar, plan, and process are exactly what I have been searching for.

Thanks

It is feasible to upload the annexures as well. However, that will involve an enormous amount of work in removing the names of people, organizations, document numbers, etc., which are specific to a particular organization.

Let me try.

Thanks,
Bala

Dear Bala,

Could you please upload the formats? My company is also implementing ERP, and hence, I need to define the training process and create templates.

Thank you

Hi Bala,

Just read through your uploads and wanted to find out more about the training procedures, especially understanding training needs and designing a training program. See if you can help.

Thanks, Vivek

Hi Bala,

I recently joined this forum and found out that it's extremely useful. My long search for training/quality procedures would hopefully end here. I would be grateful if you could give me inputs on Training Need Analysis, especially for an Inbound call center.

Thanks,
Supraja

Hi Sharmila,

I would like to learn more about training and development. Could you provide me with a summary of it?

Regards,
Sharmila

Dear Bala,

I personally feel that the training procedure is too complicated. Just one suggestion - use very simple words so that even a common man can understand it.

This is my opinion.

Hi Bala,

I have also been requested to draft a training procedure and the process flow. Please assist me with all relevant format and procedure templates on this email address - [Login to view]. It would be greatly appreciated.

Regards, Martha