Understanding and Setting KRAs for Accounts, Finance, and Admin Staff - Valuable Insights and Exampl

I am a non-HR person running a small business setup. I strongly believe in a good and healthy HR system. It is always a dilemma how to set KRA for staff in departments like accounts, admin, etc., where unclear targets can be set as for sales. Can anyone suggest how to set KRA for such departments for annual appraisals?

It depends on the job description and job design of the individual post. A proper description of the different posts will help you analyze the competencies required for the performance of the post, and, likewise, you will frame the KRAs of the individuals so that it may help in the attainment of the organizational goals.

Dear Mr Dev,

Admin profile depends on the size, nature & requirement of the organisation. However pls find KRA for admin (weightage can be given according to your organisation's requirement)

· Cost control :- To Ensure optimum utilisation of available resources. Keeping the actual admin expenditures within budgeted expense ratio

· Office Management – To maintain good working atmosphare in the office, ensuring that all staff follow office etiquets / discipline

· Assets Management – To enusre that all the assets are in good working conditions, regular maintainance / Executing AMCs etc.

· Printed Stationery Management –

· House Keeping & Security Management – If serivces of House keepers & Security guards are taken frm third party

· Vendor Management – Searching new vendors, tie ups, rate negotiations procurements, bill processing & paments follow ups

· Safety Management - To Ensure safety of office premises as well as employees

· Communication Facilities (mobile & fixed Line) – ensuring un interupted communication facilities (cug mobile connections, Fixed lines, PRI/Centrix/EPBEX) etc

· Compliance Management – To ensure that organisation / branches meets all local as well as central compliances according to different applicable laws.

· Roll Out: - opening / closure / shifting of offices.

· Travel Management – Booking of tickets/ cabs / hotels for the for the employees travelling for the Co.

· Event Management – Organising various event – meeting / conferences, party, picnic, annual meets etc.

With Best Regards,

Manish Shrimali

Regional Admin in MNC

To find the KRA of any position, ask yourself, "What is the primary purpose of this job?" The answer lies within this question only. Next comes JD; the correct term is a standard position description. Check the Dictionary of Occupational Titles for layman terms. If you aim for a world-class SPD, then "Onet" would be a good reference point. Keep dynamic KPIs; let them change over time. For example, today your company may be spending Rs 0 per hour on employee training, so this KPI is handy. Later on, ROI would be a better one.

For any factor, keep a minimum of 3 KPIs. One of them should be cost, the 2nd - quality, and so on. When benchmarking, do so against a minimum of 5 leading companies from 3 different geographical regions. Read the APQC Process Classification Framework or MBNQA to improve your understanding.