Dear,
i think this is not a complicated issuie.. First you hear the complaint from the lady and if it is something important to be judged, call the person and tell him about the complaint.. It should be comminicated.. Otherwise he will repeat.. Again he is repeting the same thing, please dont wait for written complaint, discus with seniors take the action.. Here your judgement regarding the problem is imporant.. Dont show any favouratism toward traner as well as lady.. Then your warning also important.. I thing for case like this, a talk towards the trainer is enough.. Plese as first phase, deal all things confidential.. Both are imporant for the organisation
i think this is not a complicated issuie.. First you hear the complaint from the lady and if it is something important to be judged, call the person and tell him about the complaint.. It should be comminicated.. Otherwise he will repeat.. Again he is repeting the same thing, please dont wait for written complaint, discus with seniors take the action.. Here your judgement regarding the problem is imporant.. Dont show any favouratism toward traner as well as lady.. Then your warning also important.. I thing for case like this, a talk towards the trainer is enough.. Plese as first phase, deal all things confidential.. Both are imporant for the organisation