Can you elaborate a little more, like what industry you are in, what are the employee's strengths, and the attrition rate?
Key Indicators for Strategic Business Units (SBU)
The basic key indicators for any SBU include aligning the business objectives with theirs (including the employees') by developing policies and procedures in a way that complements your business. Before doing so, you need to conduct an extensive study on what your company is, its vision, what your employees think about the company (positive or negative), who your competitors are, and what their strategy is (regarding their human capital).
The HR role in this area is not just to study or analyze but to implement. Therefore, you will need a team with one employee from every department to understand the department, ensure you take care of your employees, and develop a favorable environment. In return, they will support you (which is a major obstacle when making any changes). For example, spread a little rumor about an upcoming policy and observe how the majority of employees react. Remember, this is for the long term, so evaluate how your plan will affect the company in the long run rather than just the immediate impact.
Regards,
Vandana Malik