The Impact of Poor Expatriate Performance
Expatriates who perform poorly in their overseas assignments cost multinational enterprises billions of dollars, damage firm reputation, disrupt relationships with local nationals, and often exact a cost on expatriates' psychological well-being. International human resource management, which assumes the crucial responsibility of managing expatriates, should therefore be able to identify the competencies underlying effective expatriate performance and evaluate cross-cultural competence and overall effectiveness.
Research on Cross-Cultural Effectiveness
Little research, however, is available on the role of culture in determining cross-cultural effectiveness in expatriate-client interactions. Moreover, it is rarely acknowledged that the customer impacts the effectiveness of such interactions. This paper provides a theoretical explication of the relationships between the factors of intercultural effectiveness, sociobiographical characteristics, and perceived task and contextual performance of individual managers operating in.
Expatriates who perform poorly in their overseas assignments cost multinational enterprises billions of dollars, damage firm reputation, disrupt relationships with local nationals, and often exact a cost on expatriates' psychological well-being. International human resource management, which assumes the crucial responsibility of managing expatriates, should therefore be able to identify the competencies underlying effective expatriate performance and evaluate cross-cultural competence and overall effectiveness.
Research on Cross-Cultural Effectiveness
Little research, however, is available on the role of culture in determining cross-cultural effectiveness in expatriate-client interactions. Moreover, it is rarely acknowledged that the customer impacts the effectiveness of such interactions. This paper provides a theoretical explication of the relationships between the factors of intercultural effectiveness, sociobiographical characteristics, and perceived task and contextual performance of individual managers operating in.