DEar Sender, Employee Counselling is very vital process while handling any discipline / grievance handling. I will take study on habitual Absenteeism. For eg. one particular employee is habitually remain absent from his duties. He absenting himself without any prioer intimation / information. in his such case, at first instance, call him and find out the reason of absence, his family background, any family issues, bad habits, friend circle in inside & outside. Explain the good practises for betterment and improve the punctuality. Dont give any solution for his family / otehr causes. Simply ask him improve further. Expalin the consequenes may he face. On 2nd instance, again counsel him and take down in writing "Assurance for good conduct" and record his personal file. If no improvement is seen, visit his house, meet his family memebrs his presence and tell them about his absence and what co. can take action against him. Let his take Oath in front of his family members to improve furhter. Still continues, only Disciplinary Action is the answer. regs Bhushan