Why Are BPOs Moving Away from Temp Jobs Despite a Staff Shortage Crisis?

Hi all,

Temping is not tempting anymore. Outsourcing companies have scrapped the idea of hiring temporary staff as a solution to their attrition problem. Faced with staff crunch, the Indian outsourcing industry has been desperately trying to come up with ways to increase its workforce. A recent Nasscom survey gives an idea of how acute the problem is. It states that the current skilled manpower pool in the BPO industry is two lakh, while the requirement is about eight lakh. Increasing the percentage of temporary staff seemed like the obvious answer, but most BPO companies don't think it's a feasible solution. In India, temporary staff make up less than 5 percent of the total workforce.

Source: The Economic Times

Regards

Hi,

Even as the Haryana government went on the backfoot and said that it was willing to consider modifying and even changing laws which were affecting call centres and other ITeS companies, the industry reacted with caution. Recently, two call centres had been served notices banning women in the night shifts. Allaying fears of insecurity to women in call centres, Nasscom said, "Our companies provide a world-class working environment and superior training, and adhere to all provisions of the law such as providing adequate security." The government on September 27 also issued a note which said, "any company whose request had been rejected for certain reasons could still get this exemption by fulfilling the requisite conditions laid down by the government under the law."

Source: The Times of India

Regards