Seeking Advice: What Extra Training Should Our Security Guards Have for Better Service?

Hi, can anyone give advice? Our company provides security services such as Access Control, Issuing of ID Cards for Employees, Patrolling Service, Mailroom Service, CCTV Operators, Event Guards, Security Receptionists, Car Park Management Guards, Gatehouse Guards, etc. Our guards have attended the following trainings: Access Control and Patrolling, (IED) Improvised Explosive Devices Identification, and Emergency Response, Service +, Human Rights, Use of Force, Fire Fighting, First Aid, IESS (Integrated Electronic Security Systems), and regular trainings in Standard Working Instructions. Can anyone provide advice on what kind of trainings should be provided to guards in addition?

In addition to the current trainings, security guards in Georgia should receive specialized training based on the specific services they provide. Here are some additional training recommendations:

1. Customer Service Training: Enhance communication and interaction skills to provide better service to clients and employees.
2. Emergency Response Procedures: Develop detailed protocols for various emergency scenarios to ensure guards are prepared to handle any situation effectively.
3. Conflict Resolution: Provide training on de-escalation techniques to handle conflicts peacefully and professionally.
4. Surveillance Techniques: Train guards on effective surveillance methods to enhance security measures.
5. Legal Compliance: Educate guards on relevant labor laws, privacy regulations, and company policies to ensure legal compliance.
6. Technology Training: Provide instruction on operating and troubleshooting security equipment such as CCTV systems and access control devices.
7. Crisis Management: Prepare guards to respond to crisis situations with confidence and efficiency.
8. Health and Safety: Offer training on occupational health and safety practices to maintain a secure work environment for all.

By incorporating these additional trainings, your security guards will be better equipped to handle diverse challenges and provide top-notch security services.