Hi all,
...........The multiple identities a section of BPO employees are asked to assume seem to be causing psychological problems for some of them, industry experts say. BPO employees are expected to make appropriate changes to their accent, name and their personality so they are able to converse with a person sitting in Idaho, Texas or Boston. Dr Liam Brown, a medical doctor and now CEO of Integreon, a BPO firm, says, “At an age when you are unsure of yourself, if somebody asks you to don another personality, it may have a long term impact on the psychological makeup of people.” Some of the impact of this corporate sponsored multiple personality may now be manifesting itself at the work place. One of the side effects of this is that a small section of employees may be losing sight of what is ethical beahviour. For instance, stealing corporate databases or information is not seen as a crime by these employees. First it is not something tangible that they are stealing but a list of names and ! numbers, second they can blame it on their office personality for stealing and thus avoid any responsibility of theft.
Source: 12-08-05 The Economic Times New Delhi Edition Compiled by www.naukri.com
:) :) :)
Regards
...........The multiple identities a section of BPO employees are asked to assume seem to be causing psychological problems for some of them, industry experts say. BPO employees are expected to make appropriate changes to their accent, name and their personality so they are able to converse with a person sitting in Idaho, Texas or Boston. Dr Liam Brown, a medical doctor and now CEO of Integreon, a BPO firm, says, “At an age when you are unsure of yourself, if somebody asks you to don another personality, it may have a long term impact on the psychological makeup of people.” Some of the impact of this corporate sponsored multiple personality may now be manifesting itself at the work place. One of the side effects of this is that a small section of employees may be losing sight of what is ethical beahviour. For instance, stealing corporate databases or information is not seen as a crime by these employees. First it is not something tangible that they are stealing but a list of names and ! numbers, second they can blame it on their office personality for stealing and thus avoid any responsibility of theft.
Source: 12-08-05 The Economic Times New Delhi Edition Compiled by www.naukri.com
:) :) :)
Regards