Do you know your PF account number? If yes, then simply log on to
EPFO and click on EPF balance, select your state and city. Later, enter your PF account number. This is the only process.
As you mentioned that you left Genpact in 2008, did you leave without intimation or with intimation? I assume you might have left without serving the notice period, which could be the reason they are refusing to submit your PF account in the PF Office.
In this scenario, you can only do one thing, which is to go and approach your Genpact HR for a signature on the PF Withdrawal form multiple times. If they still refuse to submit your PF account, then you should go to the PF Office and register a complaint in the Vigilance section.
The PF vigilance department personnel will visit Genpact, inquire about the incident, and obtain the signature on your PF withdrawal forms.
Regards,
Vinay Kumar