BARS is simply a way of converting subjective opinion into objective data.
for eg to differentiate between behaviours exhibited by a customer service rep.
in 1- plain hearing.
in 2 - nodding head, paraphrasing
and so on
companies use KRA/ KPIs in the first stage gradually moving on to Competence development.
for eg to differentiate between behaviours exhibited by a customer service rep.
in 1- plain hearing.
in 2 - nodding head, paraphrasing
and so on
companies use KRA/ KPIs in the first stage gradually moving on to Competence development.