Optimizing Performance Appraisal for Doctors in the Service Industry: Formats, KRAs, and Evaluation

kumbharvishal
Dear All,

I am working in a hospital and will be conducting appraisals for doctors. Please suggest some appraisal formats and evaluation forms for doctors as they are in the service industry.
kamesh333
Basically, you have to work on the number of patients he is attending on a daily basis, retention of patients, and new additions on a monthly basis. This includes monthly business going into that particular doctor's account - consultations, the cost of tests, surgeries, and prescribed medicines (if there is an attached pharmacy). Lastly, consider the feedback from customers.

Also, consider the number of awareness sessions organized, the business acquired as a result of these sessions, knowledge sharing among team members, team member retention, and their development.

I have provided you with some inputs; you can develop Key Result Areas (KRAs), measurement criteria, and weightage. All these activities can be categorized into Financials (business acquired), Business Development (awareness programs), Organizational Development (training and development of employees), and Compliance - ensuring adherence to all statutory and regulatory norms.

I believe these inputs may be helpful in completing the appraisal format.

Regards,
Kamesh
manibihar
Dear Vishal,

The appraisal system for the service industry needs to be executed in a very specific and standardized format. This format should include performance measures, performance indicators, appraisal ratings, appraisal impact, and appraisal questions. Additionally, it should cover the Key Result Areas (KRAs) and post-impact of the appraisal process, such as increments, promotions, or recommended training. Please indicate the type of appraisal you prefer, whether it be a 180-degree or 360-degree appraisal.

We offer complete HRMS and ESS services, providing comprehensive HRMS systems with a performance appraisal system tailored to suit your organization's needs.

For more details or a free demo, please email us at manish.kumar@kallossystems.com or call us at 91 44 42171525 | M: 07871268448/08015686055. You can also reach us via Skype at manishkumar.csd.

Regards,

Manish Kumar
Sr. Product Executive | Kallos Solutions Pvt. Ltd.
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